Support

Contact us

Email support@practagon.co.za. Tell us what happened and which phone you use. We usually reply within two working days.

Report someone or something

Use Report or Block in the app, or email support@practagon.co.za with the person’s username and what happened. We aim to act on reports within 24 hours.

If you or someone else is in danger, contact local emergency services first. In South Africa, call 10111, or 112 from a mobile phone.

Delete your account

In the app, go to Profile → Account → Delete account. This permanently removes your account and personal data. Messages and plans you shared may stay in other people’s chats. If you only need a break, choose Pause account instead.

Can’t sign in? Email support@practagon.co.za from the email address on your account, and we’ll delete it for you.

Stop sharing your location

Stop sharing in the app at any time. To turn location off for jolr completely, open your iPhone’s Settings → Privacy & Security → Location Services → jolr.

Your data

To get a copy of your data or correct it, email support@practagon.co.za. Our Privacy Policy explains what we collect and why, and our Terms of Service set out the rules.

For venues

Want your events and specials on jolr? Sign in to jolr for business at jolr.org/business.